Damn. I’ve never quite had such a worthless experience with a company before. I shall attempt to explain. I signed up for a Citi Preferred Rewards card last year. When I called to activate the card, some dude from India harasssed me continuously about their credit production plan. But, I like signup bonuses, so I thought I’d enjoy more pain and applied this year for a Citi Professional card with 15,000 signup bonus points. Oops.
To obtain my points, I make my $0.59 purchase. I bought a bagel, I think. Anyway, at some point it shall be time to pay that. So today, I sit down to login to citicards.com. Not so fast, though. The professional card requires a new login, since it’s apparently a business card.
First, Citi’s Web site does not work at all in Opera. It works poorly in Firefox, with a full screen flash thing appearing and obscuring access to most of the front page. Once you login, many drop down menus are obscured by more flash crap.
Eventually, I managed to navigate to a link to signup a new card. Somehow I have a security word, but these days companies won’t even tell you what the hell you security word was about. So, I made some random guesses and ultimately got locked out. Lovely.
I just want to pay this crap and be done, so I call the number on the card. My balance isn’t due yet, according to the recording, so I can make no payments. I tell the voice to go play in traffic with a pony, but results in my being transferred to a real bitch.
I explain that the Web site won’t go and I just want to pay off my balance. She explains it isn’t due yet. I tell her how I got burned last time by Citi’s Web site. It took two weeks to verify EFT and I ended up paying the last day by phone for $14.95 charge. Pissed me off, a lot. I explain I just want this to go away, to pay it. She tells me “this isn’t a crisis, the statement hasn’t even closed yet”. From tone of her voice, I believe she meant to say ‘calm the fuck down’.
She had that tone most of the conversation and seemed uninterested in helping in any fashion. She explained $5 is the minum payment for EFT or pay-and-get-screwed-by-phone, so I’d have to mail a cheque, the only way I can pay. Of course I just moved, so I have no clue if and when my mail will get sorted and if you miss a payment you risk ending up in universal default, a backdoor method by which all credit card companies can fuck you.
She couldn’t help with the Web site, so transferred me to a lame technical support representative. I explained I just wanted to login to the silly site. He unlocked my card number and hinted my security word was apparently a pet’s name. I had no clue; I don’t really give a damn about security words. Citi’s site didn’t indicate if you are supposed to specify a security word you want or the security word you have when you add a new card. Who knows?
After that, he said I can just signup again and to not enter the word with any extra spaces and in all lower case and basically hung up on me.
Citi’s customer service never fails to disappoint and their products are simply horrible. What a shit company. There’s simply no comparison to Chase. Chase is awesome and the best card company I have ever done business with. The Web site works, everyone I have spoken with has been helpful and not overtly rude.
Next time the signup bonus comes around for a new Citi card, I think I’ll just skip it. This nonsense isn’t worth $150 in gift cards.
Online Payment Error Wednesday, June 6, 2007
Your ability to make online payments for this account is not active yet. It can take up to 6 business days from the setup date. To make a payment today, call the Customer Service number on the back of your card.
What a joke.