Last July, I spoke with someone at Embarq about our bill. My goal was to reduce the monthly cost if possible. She was more than happy to help. Six months later, I notice all our packages — the multi-line, the DSL — are now 2 year bundles.
Naturally, I would never have signed up if the Embarq representative had said I was authorizing a two year commitment. I don’t believe in multi-year agreements. It limits options. So we’re now seemingly stuck with Centurylink until our “agreement” expires. What a scam.
Running VoIP on Brighthouse is looking more and more worthwhile all the time. It appears I have 18 months to plan.
One Comment
My name is Joey and I’m with CenturyLink. I’m sorry to read about the trouble you’ve had with our company. I’ll be glad to look into the issue for you. Can you email me more details on the issue and include your account information. CenturyLink’s Customer Outreach has been helping customer’s online for over two years! Thanks.
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com